Craft CMS support and maintenance, UK

Craft CMS support, maintenance and site takeover

I look after Craft CMS sites that other people built. Updates, upgrades, urgent fixes and monthly care, from a Craft CMS developer with 25 years on sites like yours. I look at your site first, then give you a fixed price in writing.

Describe the problem

Or talk to me now07968 311978

What monthly care covers

Uptime, error and security checks
Craft CMS updates tested on a copy of your site first
Security fixes put in first
Faults traced to their cause, so they stay fixed
Backups I check actually restore
Notes on how your site works and why each change was made
A short note each month on what was done

25 years building and fixing websitesOne person, so you always talk to me.

Nobody is looking after your Craft site

Most Craft CMS sites I take on arrive the same way. The agency that built the site has moved on, gone quiet or closed. Updates stopped a year or two ago. Nobody is quite sure who holds the hosting login. Then something breaks and there is no one to call.

This is normal and it is fixable. Craft is a solid platform. A site left alone for two years is rarely broken beyond repair. Usually it is behind on updates, running on old PHP and missing a few security patches.

What goes wrong, and what I do

Your Craft site is still on version 3 or 4 and updates have stopped: Plan the upgrade to Craft 5 and test it on a copy of the site before it goes live
The agency that built it has closed or stopped replying: Take over the site properly, write down what exists and become your point of contact
Something broke after an update and nobody knows why: Trace the fault to its cause, fix it and tell you in plain words what happened
The site has slowed down and pages take too long to load: Find the slow parts, cut the slow database calls and get load times back down
You have no idea who holds the hosting, domain or licence keys: Track down every account, move them into your name and write it all down
A security scan flagged problems and you cannot read the report: Read it for you, fix what is real and ignore what is noise

What Craft CMS support covers

Most clients need two or three of these.

First look A full check of your Craft site before anything changes. Version, plugins, hosting, security and speed. You get a short note you can actually read, and a price for the work it needs.
Craft 3, 4 and 5 upgrades Planned and run on a copy of your site first. Plugins checked, content tested, then put live. Craft 4 stopped getting security patches in April 2026, so anything below Craft 5 is now unpatched.
Urgent fixes The site is down, the forms stopped sending or an update broke something. Finding the cause beats patching the symptom, and you hear what happened and why.
Monthly maintenance Core and plugin updates, backups checked, uptime watched and time for small changes. A short monthly note tells you what was done.
Speed and security Slow Craft sites are usually slow for two or three findable reasons. Fix the real causes, then harden the site against common attacks.
Developer handover Taking a site off a developer who has gone quiet. The code, the database, the licences and the logins all get collected and written down, so you are never stuck again.

Case study

A hacked Craft CMS site, cleaned and then looked after

A family mediation service had spam pages on their Craft site. The spam came out in two days, every way in was closed and the site moved to safer hosting. Ongoing checks watch for it coming back.

Read the case study

Our previous developer disappeared and left us with a site we could not update safely. Billy came in, audited everything, and now we have confidence in our website for the first time in years. Monthly maintenance actually works.

Sarah Mitchell, Operations Director, retail business

How taking over your Craft site works

1
You tell me what you have
A short email is enough. The site address, roughly when it was built and what is worrying you. I reply within one working day.
2
I look, then you get a fixed price
The code, the Craft version, the plugins and the hosting all get checked. Then you get a price for the urgent work and a monthly figure for keeping it healthy. Both in writing before I start.
3
I keep it running
Updates, backups and monitoring handled. You have one person to call when something goes wrong, and I already know your site.

Craft CMS adoption: moving your site to a new developer

Adoption is the word for handing an existing Craft site to a new developer. Agencies also call it a takeover or a transfer. It is the most common way my Craft work starts, and it is simpler than most people expect. Craft Commerce shops can be adopted the same way.

You do not need the old developer to help. If you can reach the hosting and the code, I can take it from there. If you cannot, tracking those down is part of the job.

Plenty of people worry that changing their Craft agency is rude. It is not. Sites move between developers all the time. The bigger risk is leaving a site with nobody looking after it, because that is when small problems turn into expensive ones.

Common questions

My agency built the site and has gone quiet. Can you still take it over?

Yes, and this is the most common way clients come to me. Their help is not needed, only access to the hosting and the code. If you cannot get those, finding them is part of what I do.

What does Craft CMS maintenance cost?

It depends on the size of the site and how much change you need each month. Small brochure sites cost less than large Craft Commerce shops. After a first look, you get a fixed monthly figure in writing. No surprise bills.

My site is still on Craft 3. Is that a problem?

Craft 3 stopped getting security patches in April 2024, and Craft 4 stopped in April 2026. Both are now unpatched, so this is worth sorting soon. The route to Craft 5 is planned and tested on a copy of your site, and only goes live once it works.

Do I have to move hosting to work with you?

No. Whatever hosting you already have is fine. If your host is holding the site back, I will say so and explain why. Moving is your decision and never a condition.

How quickly do you respond when something breaks?

I reply to enquiries within one working day. Monthly care clients come first. A site that is fully down gets dealt with straight away, and you always get an honest idea of how long it will take.

Can you just fix one thing instead of monthly care?

Yes. Plenty of work is a single fixed-price job with no ongoing commitment. Monthly care only makes sense if the site needs it.

Do you handle Craft Commerce sites as well?

Yes. Commerce sites need more care, because payments, shipping rules and the product list all affect each other. The approach is the same, but the first look takes longer.

Will you explain things without the jargon?

Yes. You should not need a technical background to understand what your own site needs. Every note I send is written for the person paying for it.

For one-off fixes, rescues and upgrades, see Craft CMS developer UK.

Describe the problem with your Craft site

Send me the site address and what is worrying you. I will reply within one working day and tell you honestly whether it needs work.

Prefer the phone or email?07968 311978[email protected]