WooCommerce support, UK
WooCommerce fixes, performance and ongoing support for UK businesses
I am a WooCommerce developer with 25 years of experience, and I give WooCommerce support to UK businesses. When a shop breaks, sales stop. I find the fault, fix it at a fixed price, then look after the shop if you want.
Or talk to me now07968 311978
- Do orders go through from basket to payment?
- Do Stripe or PayPal payments still work after the last update?
- Do the shipping and payment plugins clash?
- Is WordPress on a version that still gets security fixes?
- Are any plugins out of date or no longer supported?
- Which shop pages are slow, and why?
- Is there a backup that works?
- Do order emails reach you and your customers?
25 years building and fixing websitesOne person, so you always talk to me.
Common WooCommerce problems I fix
- Checkout does not finish and orders do not come through
- Trace the checkout fault to its cause before touching anything.
- Stripe or PayPal shows errors after a plugin update
- Find the update that caused the clash and get payments working again.
- Shoppers leave because pages load slowly
- Measure the shop, cut the server wait and remove what blocks the page.
- A shipping plugin clashes with a payment extension
- Isolate the clash, test a fix on a copy, then put it live with no downtime.
- An update broke the shop and you cannot undo it
- Check the site, write down what is there and make it steady first.
- You took on a WooCommerce site and do not know what is wrong
- Review the code, map the data and give you a clear picture of what you have.
WooCommerce work I take on
- Checkout fixes Checkout faults almost always leave a trail. Payment logs, browser errors and PHP errors get worked through one by one until the cause turns up.
- Speed fixes Slow shops lose sales. I measure load times, cut slow database calls and set up caching properly, on managed hosts like WP Engine and Kinsta too.
- Payment gateways A gateway is the service that takes the card payment, such as Stripe or PayPal. They fail in ways that can be traced. Fixes are tested in test mode before they go live.
- Plugin clashes WooCommerce extensions can upset each other. I isolate the clash on a copy and find a set-up that works, without removing features you rely on.
- Monthly care, after the fix Updates tested before they go live, backups confirmed and payments checked after each round of updates. It starts once your shop is fixed or taken over.
Case study
TMKEd: a WooCommerce store restored to profitability
TMKEd sells worksheets online. The shop had not been looked after for years. Some pages timed out, and sales were slipping. I checked every plugin, removed the ones that were dead weight and wrote scripts to clear old data out of the database. The shop did not need throwing away. It needed the cause found and fixed with care.
Read the full case study- Under 1 secondpage load, where pages used to time out
- 90+Google Lighthouse speed score, up from 50 to 60
- +24%sales in the first few weeks
Our previous developer disappeared and left us with a site we could not update safely. Billy came in, audited everything, and now we have confidence in our website for the first time in years.
Working with managed WordPress hosts
WP Engine, Kinsta and Cloudways are hosts I work with often. Each one has its own caching, its own way to go live and its own support team. Fixes fit around those rules without causing new problems.
If your host blocks some features or has strict rules about test copies, that does not slow the job down. It is planned for from the start.
For more on what speeds up a shop, read WooCommerce performance optimisation: what actually works.
How a WooCommerce fix works
- 1
Describe the problem
Send your shop address and what is going wrong. A few lines is enough.
- 2
I take a look
You get a short note on the likely cause and a fixed price for the fix.
- 3
I fix it, then look after it if you want
The fix is tested on a copy first. Monthly care is an option once the shop is working.
WooCommerce support for UK store owners
WooCommerce support is different from WooCommerce development. Development changes what the shop does. Support keeps the shop running well, with plugin updates, security fixes, backup checks, speed checks and the small faults found every week.
Common UK problems include checkout faults after a plugin update and stock that drifts out of step with the accounts system. Payment timeouts when the shop is busy are another, along with slow product lists that lose shoppers before they add to the basket. None of these looks dramatic. Left for weeks, each one costs real sales.
My monthly support starts after a first fix or a takeover, once I know how your shop is put together. Urgent faults come first. Bigger changes get their own fixed price, so the budget never disappears quietly.
Common questions
Can you take over a WooCommerce site someone else built?
Yes. The site gets checked first and written down before anything changes. This avoids guesswork and lowers the risk of new problems while old ones are sorted.
Do you work with WP Engine or Kinsta?
Yes, often, along with Cloudways. Their caching, test copies and tools for going live all shape how a fault gets fixed. I plan for them before I start.
What causes WooCommerce checkout failures?
The most common causes are a payment gateway set up wrongly, a clash with a newly added plugin, a security certificate fault or a PHP error after an extension update. All of them leave a trace in the logs, so the logs come first.
How long does a WooCommerce fix take?
It depends on the fault. A simple payment gateway clash can take a few hours. A plugin clash that needs testing on a copy often takes a day or two. You get a realistic time once I have seen the site.
Do you offer ongoing WooCommerce support in the UK?
Yes, and it is a large part of my job. Monthly care covers plugin updates, security checks, backup checks, speed checks and time for small jobs. It starts after a first fix or takeover, so I already know your shop.
What is the difference between WooCommerce development and WooCommerce support?
Development adds to what the shop does or rebuilds a part that has stopped working. Support keeps it running well in between. Most UK shops need both. Development jobs are quoted on their own.
Which payment gateways do you commonly fix?
Stripe, GoCardless, PayPal, Klarna, Worldpay, Opayo and the gateways that come with WooCommerce Subscriptions. They all have quirks. I have fixed live faults on all the main UK providers.
Do you cover the whole UK or only specific regions?
What does WooCommerce support cost in the UK?
Every shop is different, so the cost comes after a look. Each fix gets its own fixed price. Monthly care is quoted for your shop after the first fix or takeover. Nothing outside the quote happens without your yes.
For WordPress sites without a shop, see WordPress developer UK.
Tell me what is happening with your store
Describe the problem. I will tell you what is likely causing it and whether I can fix it.
Prefer the phone or email?07968 311978[email protected]