Website support for businesses, UK
Website support for businesses, from a senior developer who takes ownership
The developer left, the agency moved on or your own team is stretched. I give website support to businesses in that spot. I take over WordPress, Craft CMS, Statamic and Laravel sites without starting again from scratch. The site gets a look first, then a fixed price for the work.
Or talk to me now07968 311978
- Every change tested on a copy of your site first
- A way to undo every change
- Notes, so another developer can follow my work
- Standard tools, so you are never locked in
- Backups I check actually restore
- Plain talk about cost and risk
25 years building and fixing websitesOne person, so you always talk to me.
Common situations
- Your developer left and nobody knows how the site works
- Check the site, write down what I find and set a starting point.
- Updates keep breaking things, so nobody dares change anything
- Test every change on a copy of the site first, with a plan to undo it.
- The site has slowed down and you cannot see why
- Measure where the time goes and fix the real cause.
- Security warnings keep appearing
- Apply the security fixes and tighten the settings.
- Your agency charges for every small change
- Give you direct access to a senior developer, with no agency layers.
- You need someone reliable when things go wrong
- Monthly care, so your site is first in the queue when something breaks.
See all my services.
How I reduce risk
Websites carry risk. Updates break things, developers vanish and attacks change. These habits keep that risk low.
- Copy first Every change is tested on a copy of your site, called a staging site, before it touches the live one.
- A way back Before anything goes live, there is a plan to reverse it.
- Notes My work is written down. If I am not around, another developer can follow it.
- No lock-in I use standard tools, so you can move your site elsewhere and keep everything.
- Backups Automatic backups, and I check that they actually restore.
- Plain talk You know what is happening, what it costs and what the risks are.
Case study
A neglected WooCommerce shop, back on its feet
The TMKEd worksheets shop had gone years without care. Pages timed out and sales were falling. Now pages load in under a second and sales rose 24% in the first few weeks.
Read the case studyOur previous developer disappeared and left us with a site we could not update safely. Billy came in, audited everything, and now we have confidence in our website for the first time in years. Monthly maintenance actually works.
What working with me feels like
You work with me, not account managers or hand-off meetings. I know the technical detail, and I can explain it without jargon.
Most of our contact is by email or messages, so there is nothing to book. If something urgent happens, monthly care clients usually hear back within hours.
When an idea is a bad one, you will hear it from me, along with something better. Doing what you ask is not the goal if it causes trouble later. That honesty keeps the arrangement working for years.
A support-first relationship
- 1
Discovery
You describe the site and the problem. I ask about its history and the help you need.
- 2
First look
I check the site or app, then send a short note on what needs attention.
- 3
Fixed price
One clear price for the fix, or a fixed monthly figure for care. No hourly surprises.
- 4
Ongoing support
After the first job, I stay on for updates, fixes and small changes. There is always someone to call.
Common questions
How much does website support cost?
It depends on what the site needs. Each fix gets a fixed price after a first look. Monthly care is quoted once I have seen the site. You know the price before anything starts.
Do you offer emergency support?
Yes. Monthly care clients come first. For anyone else, I help with urgent faults as soon as I am free, and a down or hacked site usually gets a same-day start. Good maintenance stops most emergencies before they happen.
Can you work with our existing developer or agency?
Yes. I can fit in alongside your own team or agency. Clear roles and good contact make that easy.
What if you are not available when we need you?
Everything I do is written down. If I am not around, another developer can pick up where I left off. Nobody should be the only person who can fix a site, including me.
Need reliable website support?
Describe your site and what is wrong. I will reply within one working day and tell you whether I can help.
Prefer the phone or email?07968 311978[email protected]