Predictable process, reliable outcomes
From first conversation to ongoing support. Clear steps, no surprises.
The process
Discovery
You describe the problem. I ask questions to understand the context, history, constraints, and what success looks like. This usually takes 30 minutes on a call or a few emails back and forth.
Audit or assessment
For ongoing support or complex work, I examine your site or application. You receive a clear report of what I find, what needs attention first, and what can wait.
Proposal
A clear scope document with pricing. Fixed quotes for defined work, or retainer options for ongoing support. No hourly surprises or vague estimates.
Delivery
Work happens in iterations. You see progress as it happens. Changes are tested in staging before production. Documentation is created alongside the code.
Ongoing support
After the initial work completes, I stay available for updates, fixes, and improvements. Retainer arrangements provide priority response and predictable costs.
Discovery
The first conversation is about understanding your situation. I ask about:
What is happening now and what you want to change
History of the site or application
Who built it and what happened to them
What has been tried before
Timeline and budget constraints
By the end, I know whether I can help and you know whether you want to work with me.
Audit and diagnosis
I always start by understanding the current system. An audit typically includes:
Code review for quality, security, and maintainability
Performance profiling to identify bottlenecks
Security assessment for known vulnerabilities
Infrastructure review for hosting and deployment
Documentation of existing systems and dependencies
You receive a written report with findings and recommendations, prioritised by risk and impact.
Proposal
Proposals are clear and specific. You will know:
Exactly what work is included
What is not included
Total cost or retainer rate
Expected timeline
What happens if scope changes
Payment terms
No hidden fees. No hourly overruns. If the scope changes during work, I discuss it with you before continuing.
Delivery
Work is delivered iteratively so you see progress:
Regular updates on progress
Staging environment for review before production
Opportunity to provide feedback before final deployment
Documentation created as work happens
Rollback plans for every production deployment
Communication and reporting
Communication happens through the channels that work for you. Email, Slack, or Teams. I aim for clear, concise updates rather than meetings for the sake of meetings.
For retainer clients, monthly reports summarise work completed, time used, and upcoming recommendations. You always know where things stand.
Ready to start?
The first step is a conversation. Get in touch and tell me about your situation.