How it works

How I fix and look after your website, step by step

This is how I work when you hire me to fix or look after a website someone else built. There are three steps, and nothing costs more than the price you agreed.

Describe the problem

Or talk to me now07968 311978

What your written price shows

The work included
Anything left out
The price
When the work will be done
What happens if the job changes
When you pay

The process

1
Describe the problem
Tell me your site address and what is wrong. A few lines is enough.
2
I take a look
You get a short note on what I found and what the fix costs.
3
I fix it, then look after it
Once it is fixed, I can keep it updated and safe each month.

Step 1. You describe the problem

The first message is about understanding where you are. A short email is fine, or a call if you prefer. These are the things worth telling me.

What is going wrong now, and the change you want
The history of the site
Who built it, and what happened to them
Anything tried already
Any deadline or budget you have to work within

By the end, I know whether I can help. You know whether you want to work with me.

Step 2. I take a look

Nothing changes until I understand how your site works now. The first look covers these areas.

Code, checked for quality, safety and how easy it is to look after
Speed, to find what slows your pages down
Security, to find known weak spots
Hosting, and how changes get put live
Plugins and outside services the site depends on

Then you get a short note in plain words. It covers what I found, the urgent fixes and anything that can wait.

A fixed price in writing

Every fix is priced before any work starts. Monthly care is quoted for your site on its own. In writing, you will see these things.

Work included
Anything left out
The price
When the work will be done
What happens if the job changes
When you pay

No hidden fees and no hourly bills that keep growing. If the job changes halfway through, you hear about it first and decide what happens.

Step 3. I fix it

Every fix is tested on a copy of your site first, so the live site stays safe.

Updates on progress as the work happens
Your own copy of the site to check before anything goes live
Room for your feedback first
Notes on what changed, written as I go
An undo for every change, in case something goes wrong

Keeping in touch, and monthly care

Talk to me in whatever suits you. Email, Slack or Teams. Short, clear updates beat meetings for the sake of meetings.

Monthly care clients get a short note each month. It says what was done and what I suggest next. You always know where things stand.

What clients say

See my services

After a bad experience with cheap developers, I was sceptical. Billy explained what was wrong, what it would cost to fix, and then did exactly that. No surprises, no scope creep, no excuses.

Emma Williams, Founder, consultancy firm

Ready to start?

The first step is a short message. Tell me what is wrong with your website, and I will reply within one working day.

Prefer the phone or email?07968 311978[email protected]