Website support and maintenance, UK

Website support and maintenance for WordPress, Craft CMS, Statamic and Laravel

I give website support and maintenance to sites that other people built. Updates, fixes and monthly care, from one developer with 25 years of experience. I look at your site first. Then you get a fixed monthly figure in writing.

Describe the problem

Or talk to me now07968 311978

What monthly care covers

Uptime, error and security checks
Updates tested on a copy of your site first
Security fixes put in first
Faults traced to their cause, so they stay fixed
Backups I check actually restore
Notes on how your site works and why each change was made
A short note each month on what was done

25 years building and fixing websitesOne person, so you always talk to me.

Not sure what your site needs?

That is normal. Most people come to me when updates have stopped and nobody knows the state of the site. So the first job is a look at the version, plugins, hosting, security and speed. You get a short note in plain words, with the fix to do first and its price.

What ongoing support covers

These four jobs stay the same every month.

Monitoring and alerts Uptime, error and security checks. Faults get caught before your visitors find them.
Updates and maintenance Core, plugin and package updates, tested on a copy of your site first. Security fixes go first. Read how to de-risk CMS updates.
Fixing faults Bugs traced to their cause, so the same thing does not break again next month.
Technical ownership One person who knows your whole site, with notes on how it works and why each change was made.

Improvement without disruption

Stability comes first. I learn how the site works now and fix what is broken. Only then do I suggest an improvement, put it live in steps and measure the result.

How change decisions are made

Name the problem it solves.
Weigh up the risk.
Keep the change as small as it can be.
Plan how to undo it.
Watch the site closely once it is live.

Types of improvements supported

These are changes to the site you already have, never a new build.

Small features A form, a page type or a tool your team needs.
Speed Caching, database tuning and lighter pages. See Core Web Vitals in plain English.
Easier editing Clearer fields and fewer steps for the people who update the site.
Connections Links to your CRM, payments or email tools that keep working.
Security hardening Closing the gaps attackers look for.
Useful AI Better site search or help with writing, where it earns its place.

Platforms supported

Your site stays on the platform you chose.

WordPress Classic and block themes, WooCommerce and multisite.
Craft CMS Craft 4 and 5, Craft Commerce, custom plugins and upgrades.
Statamic Statamic 5, Antlers templates and custom add-ons.
Laravel Laravel 9 to 12, Livewire, APIs and background jobs.

Case study

A neglected WooCommerce shop, back on its feet

The TMKEd worksheets shop had gone years without care. Pages timed out and sales were falling. Now pages load in under a second and sales rose 24% in the first few weeks.

Read the case study

Working with Billy for website support and maintenance has been an absolute pleasure. His calm, clear approach makes for a very stress-free working relationship.

Anna Kealey, University of the Arts London

Who this works for

A good fit if your site works but needs regular care, and you value one person who knows it all. Careful change and a long-term arrangement suit you.

Not a good fit if you need a new site built, because I do not build new sites. Also not if you need fast changes with no checks, the cheapest plan you can find or cover 24 hours a day.

How website support starts

1
Describe the problem
Send your site address and what is worrying you.
2
I take a look
You get a short note and a fixed monthly figure. Urgent fixes get their own fixed price.
3
I look after it
Updates, backups and checks every month, with a short note on what was done.

Common questions

How quickly do you respond to emergencies?

Monthly care clients come first. If their site is down or hacked, I can usually start the same day. Everyone else hears back from me within one working day, and gets a realistic start date for work that can wait.

Can you take over an existing site?

Yes, and most of my work starts that way. I check the site, write down how it works and set a starting point for maintenance. The most urgent problems get fixed first.

What if I only need occasional help?

That suits a steady site. Each job gets a fixed price after a look, with no monthly commitment. When a site keeps needing work, I will say whether monthly care would cost you less.

Do you provide hosting?

No, I do not sell hosting. I can suggest good hosts and help set up and look after the server. If your host is holding the site back, I will say so and explain why.

Ready to talk about support?

Tell me about the site and what is worrying you. I will reply within one working day and suggest the best approach.

Prefer the phone or email?07968 311978[email protected]