Emergency website support, UK
Emergency website support when your site is down, hacked or broken
I give emergency website support for WordPress, Craft CMS, Statamic and Laravel sites. If your site is down or hacked, I can usually start the same day. Phone first for the fastest reply.
- I log in and find the cause, usually in under an hour
- The site gets fixed, or made safe first
- Bad code removed and the way in closed
- Google asked to lift any malware warning
- Data restored from a backup if needed
- A short note on the cause and how to stop it coming back
25 years building and fixing websitesOne person, so you always talk to me.
Common emergencies I fix
- The site is down and your host cannot help
- Find the cause, then repair the site or restore it from a backup.
- The site shows spam or sends visitors to other websites
- Remove the bad code, close the hole it came in through and ask Google to check again.
- Google shows a malware warning next to your site
- Clean the site, then ask Google to review it and lift the warning.
- The site broke after an update or a plugin change
- Find the code that clashes and get the site working again.
- A blank white page with no error message
- Turn on error logs, find the fault and fix the real problem.
- Data is missing or the database is damaged
- Restore from a backup, or recover what can be saved.
Not sure it counts as an emergency? Read When to call an emergency WordPress developer.
Case study
A hacked Craft CMS site, cleaned in two days
A family mediation service had spam pages on their site. Visitors could not see them, but Google could. The spam came out, every way in was closed and the site moved to safer hosting.
Read the case studyBilly explained what was wrong, what it would cost to fix, and then did exactly that. No surprises, no scope creep, no excuses.
How emergency support works
- 1
Call or email
Say what happened and when, with any error messages or recent changes.
- 2
Access and diagnosis
I log in to your site and hosting to find the cause. This usually takes under an hour.
- 3
Fix or stabilise
The fault gets fixed straight away, or the site is made safe while a proper repair is planned.
- 4
A short note after
Once it is stable, you hear the cause and how to stop it coming back.
More detail is in What a WordPress site rescue actually involves.
Response times
Monthly care clients come first, with help within hours during working hours. Everyone else gets help as soon as I am free, which for a hacked or down site is usually the same day. For cover you can count on, see website support and maintenance.
What I need from you
- your hosting login or cPanel access (the hosting control panel)
- admin access to the site, if you have it
- access to any backups
- what changed just before it broke
- any error messages you have seen
The more you send, the faster I can help.
Common questions
How much does emergency support cost?
It depends on how urgent and how tricky the fault is. You get a price for the fix before I start, and nothing outside it happens without your yes.
Can you guarantee my site will be fixed?
I can find the problem and explain the options. Most sites can be fixed. A few cases have limited options, such as total data loss with no backup.
What if my site is hacked?
I remove the malware, find out how it got in and close that gap. If Google flagged the site, I ask for a review. It usually takes a few hours to a day, depending on how bad it is.
Do you work weekends and evenings?
For a real emergency, where a site is down and losing money, I help when I can. Monthly care clients come first for help outside working hours.
Site down right now?
Call me for the fastest reply. If you cannot call, email me with as much detail as you can.
Prefer the phone or email?07968 311978[email protected]