Website down, hacked, or broken? I can help.
Rapid response for urgent website problems. WordPress, Craft CMS, and Laravel sites restored quickly and properly.
Common emergencies I fix
Common problems
- Site is completely down and hosting company cannot help
- Hacked site showing spam or redirecting to other websites
- Malware warnings appearing in Google search results
- Site broken after an update or plugin change
- White screen of death with no error messages
- Database corruption or data loss
My solutions
- Diagnose root cause and restore from backup or repair
- Remove malware, patch vulnerabilities, and submit for review
- Clean infection and request reconsideration from Google
- Identify conflicting code and restore functionality
- Enable error logging and fix the underlying issue
- Restore from backup or recover data where possible
How emergency support works
Call or email
Describe what happened and when. Include any error messages or recent changes you made.
Access and diagnosis
I access your site and hosting to understand the problem. This usually takes under an hour.
Fix or stabilise
Either fix the issue immediately or stabilise the site while planning a proper repair.
Post-incident review
Once stable, I document what happened and recommend how to prevent it recurring.
Response times
Retainer clients get emergency response within hours during working hours. For others, I respond as availability allows.
Emergency work is charged at a higher rate than standard support. If your site is down and losing revenue, the cost of fast response is usually justified.
If you need guaranteed emergency cover, a retainer arrangement makes sense. Retainer clients get priority access and faster response.
What I need from you
To diagnose and fix problems quickly, I need:
Hosting login details or cPanel access
CMS admin access if available
Any backup access you have
Description of what changed recently
Any error messages you have seen
The more information you provide, the faster I can help.
Common questions
How much does emergency support cost?
Emergency work is quoted based on urgency and complexity. Expect a higher rate than standard support. I provide an estimate before starting work.
Can you guarantee my site will be fixed?
I can diagnose the problem and explain the options. Most issues can be resolved. Some situations, like complete data loss without backups, have limited solutions.
What if my site is hacked?
I remove the malware, identify how it got in, patch the vulnerability, and help with Google reconsideration if needed. This usually takes a few hours to a day depending on severity.
Do you work weekends and evenings?
For genuine emergencies where a site is down and losing revenue, I try to help when I can. Retainer clients get priority for out-of-hours support.
Site down right now?
Call me directly for fastest response. If you cannot call, email with as much detail as possible.